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FAQs

Following are some of the most frequently asked questions about Emmaus, including the populations we serve, the programs and services we offer, and how you can help.

How many people does Emmaus serve?

On any given night 300 different people of all ages call Emmaus “home.” More than 80,000 meals will be served to shelter residents, and many housing residents and program participants receive emergency food from Emmaus’ food pantry at 101 Winter Street.

What services does Emmaus provide to help people rebuild their lives?

Emmaus’ housing and shelter programs include emergency shelter, transitional housing, permanent affordable housing, housing search and stabilization, job training and adult education, financial and life skills training, substance abuse education, support groups, and case management. Emmaus also connects people with other community-based organizations, treatment programs, medical and mental health services, and mainstream resources to help them rebuild their lives and reach their fullest potential.

Where do Emmaus guests come from?

Emmaus works with homeless families and individuals. Homeless families are referred to the Emmaus Family House emergency shelter from the MA Department of Housing and Community Development. Most of the families come from the Merrimack Valley, with a high percentage from Haverhill and Lawrence. The Bethel Transitional Housing program accepts referrals from cities and towns throughout the North Shore and Merrimack Valley.

Most of homeless individuals who stay at Mitch’s Place emergency shelter come from the Merrimack Valley, primarily Haverhill, Lawrence, and Amesbury. Mitch’s Place also serves individuals from southern New Hampshire and beyond. Mitch’s is the only shelter for homeless men and women located between Lawrence and Gloucester.

How long do guests stay in your shelters and where do they go when they leave?

Homeless families generally stay at the Emmaus Family House anywhere from 2-8 months. Emmaus staff helps these families access permanent affordable housing, jobs, childcare, and other community resources.

Many guests at Mitch’s Place stay in the shelter for less than 3 months. Close to 90% of guests have at least one disability. The majority of guests struggle with substance abuse and/or mental illness. Emmaus staff seeks to connect eligible guests to available housing resources, support services, and job training programs operated by Emmaus and other community organizations. Emmaus works closely with Eliot Community Human Services to connect chronically homeless guests to mainstream resources and with Greater Lawrence family Health Center (GLFHC) to connect guests to medical services through their Health Care for the Homeless program.

What does Emmaus need and how do I make a donation?

Financial gifts can be mailed to Emmaus, PO Box 568, Haverhill, MA 01831 or made securely online (see below). If you are interested in making a planned gift, please call the Chief Development Officer at (978) 241-3411.

In-kind gifts of food or other items can be dropped off anytime at our family shelter located at 150 How Street, Haverhill, MA. Please note that we do not accept used clothing. To learn more about what donations are most needed, see the Contribute Goods section. Please contact us at (978) 241-3412 if you would like to conduct a food or wish list drive, or if you are planning to deliver a large in-kind donation.

Make a secure donation through Network for Good